Customs warehouse

What can I say, my first time using a broker here in Australia, started off feeling stress but I'm so glad a friend of mine shared the contact for Aurelio. We like to thank Aurelio for his amazing service - stress-free process only took one email and we get to collect our package in time for the birthday party on Saturday! Seamless process amazing service - appreciation your time Aurelio God bless!

Hi everyone,Coming back from a family visit in good old Germany I went through customs in Perth with a gold bullion in my pocket. The boarder security took it off me on the spot and also charged tax on it. This obviously really upset me but with Rob’s help and the required “formal entry” I was able to pick it back up the following day. A few weeks later I even got the paid tax back from the ATO.Couldn’t have done this without Rob’s help. He did this very professional and trustworthy 10/10Thanks UCBPhil

Possibly one of the few trusted logistic in Perth. Imported my vehicle into Perth and absolutely no dramas in clearance. What i like is Emilio and team are very responsive and will keep me up to date in the progress of the shipment. Emilio and Team have always been wonderful and helpful to my family and myself. UCB is very highly recommended!!!

I just recently delt with MAC customs. I cannot stress this enough, the customer service Jason afforded me was unbelievable.He went above and beyond and made my customs transactions amazingly easy. Fantastic communication and everything went smooth. If you're looking for an agency, go MAC customs!

I have been Dealing with Mac Customs for Last 3-4 years. Amazing service and on time deliveries are their key points. Mathew, Jason, Lauren, go out of their way to help their clients. Thanks for your great services offered.

I highly recommend UCB for their brilliant service helping me get my stock order from Europe. Jo-Ann made the whole experience completely painless. We are already working on the next shipment.

UCB Is an amazing firm. Aurelio is a true professional. I got my shipment cleared smoothly, ontime. I got fantastic service from UCB. Aurelio answered all my questions, guided me honestly and infact saved bit of my money. I am always going to use them for clearing all my shipments.

Have the highest praise for Mac Customs. The service and assistancethey provide is exceptional. We have been using Mac Customs for manyyears and have never been disappointed.

Danny and the team at UCB were very helpful and made our experience as easy as possible from start to finish. Would definitely recommend.

Universal Customs Brokers really helped me out as I had been put into a position that all my personal effects had to be removed from New Zealand at short notice.They were a pleasure to deal with at every step of the process, and everything was handled very easily, nothing was ever a problem. My situation was even more complex as I owned the shipping container that was used and it's survey had run out. A new survey was organised and the shipment was on its way.The one thing that sets Universal Customs Brokers apart is Emilio gave diligent instructions up front which ensured strong compliance with all quarantine regulations. I really like the way he operates as this approach is by far the best way for everyone to operate in.And he gave me many practical examples of how to do things properly the first time: As I was bringing personal effects into Australia which contained a vacuum cleaner Emilio told me to dispose of the dust bag as it will contain biological material which presents a hazard to Australia. Makes perfect sense, but I wouldn't have known this if I wasn't told. And I'm very grateful for the advice.He also gave me instructions on how to fasten everything down inside the container to prevent damage during transit, then asked me to email him photographs of the tie down straps-just to make sure that I had done it correctly. I really appreciated this attention to detail.On arrival in Australia he even gave some of his time driving the forklift to load up my rental truck, then brought out a bottle of ice cold water for me during loading.My shipment contained a 42 year old Flying Doctor shortwave Radio originally from RFDS Jandakot which is now a collectors item, and a model plane back to Australia. The model plane has a wingspan wider than the width of the container, and the whole shipment arrived on time with no damage.